Have you got a complaint or tip?
Have you contacted us or have you got a tip or complaint about the way we work? We appreciate it when you would let us know. You can send tips regarding our service, communication or website to marketing@coeo-recouvrement.fr. The quickest way to submit complaints is by using the complaints form below, at our website. It is also possible to send your complaint by mail (attn Complaints Management Department).
coeo Incasso has a complaints procedure in accordance with the Nederlandse Vereniging van Incasso-Ondernemingen (NVI)’s code of conduct.
Please note!
Our office cannot process complaints forms in which you indicate a fake email or postal address. We have to remove these. The form below is only meant for complaints or tips with regard to the way coeo Incasso works. If you want to file an objection against a reminder you received or the reason of the unsettled invoice, please complete the objection form in My coeo.
Response to your complaint
coeo Incasso will send you a conformation within 5 workdays after receipt of your complaint. In this confirmation, we indicate you will receive a meaningful response within 15 workdays. You will receive a written message if these 15 workdays are not feasible.
Complaint form
Not satisfied with the way your complaint is processed?
We are very sorry if you are not satisfied with the way your complaint was processed. After receipt of the written response, please inform the Nederlandse Vereniging van Incasso-ondernemingen (NVI) or the Klachten Instituut voor Gecertificeerde Incasso Diensten (KIGID) of your complaint. Our advice is to first inform them whether or not they can take your complaint into consideration.
Contact
At coeo Incasso, we always want to talk to you. We can talk by phone via 03 808 68 72, by email info@coeo-recouvrement.fr or the contactform on our website.
How we deal with your data
When you complete a form at our website, you should know we keep some personal data. Our Privacy Policy shows you what you should know about what we do with this data.